Lead time violation
Lead time violation
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Package is not moving
You can check the status by clicking the “track” button by entering the CDEK order number. If the order status is “Created”, we suggest contacting the seller, there is a possibility that the cargo may not have been transferred to CDEK for transportation. So far, an order for shipment has only been created. If the status of the order has shown the cargo is moving, for example, "accepted at the sender's warehouse" and hasn’t changed for more than 3-5 days, please contact us by leaving your request by filling out the form below.
The parcel cannot be tracked on the website
If you cannot track down the parcel, please contact us by filling out the form.
Lead time violation
If you haven't received the package within the time specified by us, please contact us. We will review your claim and make an appropriate decision.
Support service for your shipments
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