Track order


The “Track Order” Service instructions.

This is where you can track your order, set or change the delivery date. To view all the orders placed by your company, please log in to you personal area

Please enter the invoice number номер накладной (specified under the barcode in the invoice that you receive when shipping your goods).

You can place the CDEK delivery rate calculator and the tracking form on your website.

Get the tracking form and the calculator Получить форму отслеживания и калькулятор

Dear customers, please be informed that in accordance with Order No. 1772of the Federal Customs Service of the Russian Federation, dated September 15, 2014, passport details must be provided to ensure the customs clearance of the parcels sent from foreign online stores. If the data is not provided, the company will have to send the order back to the online store due to the clearance failure.


FL details
Dear customers, we inform you that in accordance with the Order Federal Customs Service of the Russian Federation of 15 September 2014 No. 1772 for customs clearance of parcels from foreign internet shops require the provision of passport data. If you refuse to the company will be forced to send the order back online store because of the impossibility of customs clearance.
Required documents
Документы для получения Отправления
Юридическим лицам:
  • Доверенность от организации (оригинал)
  • Документ, удостоверяющий личность
Частным лицам:
  • Документ, удостоверяющий личность (паспорт гражданина РФ, удостоверение личности военнослужащего РФ, военный билет солдата, матроса, сержанта, старшины, прапорщика, мичмана, офицера запаса, временное удостоверение личности гражданина РФ (форма №2П).
Tracking Number
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